Privacy Policy
At MI Tennis & Sports Centre, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our facility in Melbourne, use our website, or book our services.
1. Information We Collect
We collect information that is necessary to provide you with a safe and enjoyable sporting experience. This may include:
Contact Details: Name, email address, phone number, and residential address.
Booking Information: Details regarding court hires, social competition entries, and party reservations.
Payment Information: Processed securely through our payment gateways (we do not store full credit card details on our local servers).
Emergency Contact Info: For participants in high-energy sports or children’s parties.
Media: Photos or videos taken during events or on our courts (as noted in our Terms of Service).
2. How We Use Your Information
Your data is used specifically to:
Manage and confirm your bookings.
Communicate important updates regarding the centre (e.g., holiday hours or weather alerts).
Ensure the safety of all participants during competitions and parties.
Improve our facility and services based on community feedback.
Marketing (only if you have opted-in) to share upcoming sports leagues or special party offers.
3. Data Security
We take the security of your personal information seriously. We implement a variety of security measures to maintain the safety of your personal data when you place a booking or enter, submit, or access your information online.
4. Disclosure to Third Parties
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website or conducting our business (such as payment processors), so long as those parties agree to keep this information confidential.
5. Cookies & Website Tracking
Our website may use “cookies” to enhance your user experience. Cookies help us understand how you use our site and allow us to remember your booking preferences for future visits. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.
6. CCTV and Photography
For the safety of our guests and staff, MI Tennis & Sports Centre may use CCTV cameras in public areas. Additionally, as a community-focused venue, we may take photos of “Party Moments” or tournament highlights. If you do not wish to be photographed, please inform our staff upon arrival.
7. Your Rights
You have the right to:
Request access to the personal information we hold about you.
Request corrections to any inaccurate or out-of-date information.
Unsubscribe from marketing communications at any time via the “unsubscribe” link in our emails.
8. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page.
Contact Us
If you have any questions regarding this Privacy Policy, please contact the MI Tennis & Sports Centre management team through our website contact form.